Frequently Asked Questions

For your own safety sake please do not enter phone numbers in complaint text or attachments to avoid receiving fraud calls., you can enter such information only in designated fields if the company requires your phone number, where it will be visible to the company ONLY.

How can I submit a complaint?
To view our detailed manual on how to submit a complaint please Click Here

I have posted a complaint/comment, but it doesn’t appear on the website. Why? When my complaint/comment will be posted?
Some complaints/comments may require to be viewed by our staff first, to make sure they do not contain spam messages or cursing. This process can take from a few hours to 1-2 days, so please be patient.. Please be aware, that the complaints/comments are not being checked on weekends, so if you posted your complaint/comment on Fridays evening, it might not show up on the website until Monday. If your complaint/comment violates Terms of Use (cursing, direct insults towards other users, advertisements, etc), it will not be posted on the website.

How can I change my password?
You can change your password at any time in the Edit Profile section, or by clicking Here Please be aware, that you need to be logged in to your account, to change your password.

How can I contact other users of ?
Click on the user’s nickname. You will be taken to his/her profile. Click on "Send Message" option (located next to the user's nickname)