I have done the following transactions on Goibibo using my icici cr card -: 1) HTLQ2XA5WC for which Rs 11153.66 has been debited on Sept 23rd but only Rs 10911.32 has been credited on Sept 25th.Refund is less by Rs 242.34. 2) HTLSSY3KSA for which Rs 12962.36 has been debited on Sept 23rd but only Rs 12680.72 has been credited on Sept 25th.Refund is less by Rs 281.64. 3) HTLCLDZST9 for which Rs 12962.36 has been debited on Sept 24th but only Rs 12680.72 has been credited on Sept 25th.Refund is less by Rs 281.64. 4)HTL5C9VDNH for which Rs 9716.87 has been debited on Sept 25th but only Rs 9505.74 has been credited on Sept 26th.Refund is less by Rs 211.13. 5) HTLH4Z69L4 for which Rs 13555.47 has been debited on Sept 25th but only Rs 13260.94 has been credited on Sept 26th.Refund is less by Rs 294.53. 6) HTL8RA5PHN for which Rs 13299.04 has been debited on Sept 26th but only Rs 13010.08 has been credited on Sept 29th.Refund is less by Rs 288.96. 7) HTLM5PVTHJ for which Rs 25915.91 has been debited on Sept 28th but only Rs 25352.82/- has been credited on Sept 10th.Refund is less by Rs 563.09. Totally I've received Rs 2163.33/- less as refund for all the 7 transactions.
I had logged in a complaint about this on your website and consumerhelpline.gov.in.Goibibo has updated the details on consumerhelpline website claiming that they have refunded the correct amount along with BRN numbers which I've attched for your reference.I've forwarded those details to Ms Savita Shinde (Icici 2nd level) on 15th Oct 2020.I had send my 1st email to Icici on 1st Oct 2020 but since their was no proper response,I had raised this issue at the 2nd level.I was supposed to receive a resolution by Oct 21st but I've not received any email from them nor the refund.I'm really don't know if Goibibo has transferred the correct refund or Icici bank has not credited the correct amount.Please help me out with this issue.
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Icici Bank Mumbai - Refund Done By Goibibo Not Credited Fully To Icici Credit Card Ac
Dear Mr. Mathew,
With reference to your grievance, we would like to inform you that the applicable refund is already processed from our end also we have already shared the bank reference number's as well therefore we request you to check the same with your respective bank.
Regards,
Team - Goibibo Care
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Icici Bank Mumbai - Refund Done By Goibibo Not Credited Fully To Icici Credit Card Ac
Dear Mr. Mathew, With reference to your grievance, we would like to inform you that the applicable refund is already processed from our end also we have already shared the bank reference number's as well therefore we request you to check the same with your respective bank. Regards, Team - Goibibo Care
- GoibiboPosted: 27 Oct 2020