Consumer Disputes Redressal Commission established in a State under clause (b) of section 9 (hereafter called the State Commission) or the National Consumer Disputes Redressal Commission.

District Consumer Disputes Redressal. - If a claim is less than 20 lakhs.

State Consumer Disputes Redressal. - If a claim is more than 20 lakhs but less than 1 crore.

National Consumer Disputes Redressal. – If a claim is more than 1 crore.

Eligibility - How to file a complaint in consumer Court?

1 - Consumer has paid money - Product or availed services.

2 - Purchased product for personal use not for resale purposes.

Who can file a complaint?

1 - Registered Consumer association.

2- Consumer.

3 - Legal heir or relative(of the deceased)

What is the Procedure to file a case in the consumer court?

1 - Intimation - Send a notice to the service provider. The notice should inform about the intention of the consumer to take action for substandard service or defective or Refund related.

2 - Drafting - If the service provider or seller is not ready to offer compensation.

Follow these steps:

1 - Name, address, and description of both the parties.

2 - Action, Date, Time, and place.

3 - Cause of the action.

4 - Compensation or remedy claimed by the consumer.

5 - Signature of complainant or lawyer.

Documentation required.

Document to support your complaint-:

1 - Bill copy, online booking details, packaging, and delivery receipt.

2 - Court Fee. A certain amount is to be paid.

3 - Submit Affidavit - submit an affidavit in the court. It should be true to complainant knowledge.

You can also take the help of lawyers in filing a case.